We want to get you your order as fast as possible, which is why we ship quickly! Once you place your order, please allow 1-2 business days for your order to be processed. Please note that we are unable to make changes to an order once it is placed. Once you receive your order, we can then help you with any returns and exchanges. Standard shipping typically takes between 5-10 days, depending on your distance from our warehouse.

Shipping Rates

• FREE standard ground shipping for any orders of $50 or more. 
• Flat rate for all orders under $50 shipping standard ground.

Expedited Shipping

Orders with expedited shipping must be placed before 2 PM ET, Monday through Friday, to be processed for same-day shipment.

Expedited shipping is available within the continental US only (excluding Alaska and Hawaii). Expedited shipping is not available to PO Boxes.

We do not offer and cannot guarantee weekend delivery of expedited orders.

Shipping Delays

Ogoes is not responsible for delivery delays due to reasons outside of our control such as carrier delays, severe weather, natural disasters, or strikes. We ship all orders the same day that we provide your tracking information via email. Once a package leaves our facility, we no longer control how your order is handled or where it is sent.

Please check the USPS and UPS websites for their statements on current delays and transit times.

Holiday Shipping Deadlines

Last day in December for estimated arrival for Christmas*

• December 16 — Standard shipping via USPS (Complimentary on orders $50+)
• December 20 — UPS Second Day Air^®
• December 21 — UPS Next Day Air^®

*For orders received before 12 pm EST. Excludes Military APO/FPO/DPO AE addresses and addresses outside the continental USA. 

FAQ: Shipping & Recent Orders

I didn’t receive an email confirmation of my online order. What do I do?

First, check your spam folder. If it’s still not there, contact us at any time.

When will my socks ship?

Orders begin processing immediately and ship out within 2–3 business days. Business days are Monday through Friday (excluding holidays). When your order ships from our facility, you will receive an email with a tracking number.

Do you offer expedited shipping options?

Yes, we offer UPS two day and next day service. It is important to note that orders must be placed by 2 PM EST in order to ship same day and that neither service offers Saturday delivery. If an order is placed before 2 PM on a Friday and next day air service is selected, that order will be delivered on Monday.

I just bought a new pair of Ogoes and both have an “L” inside the cuff. Did I mistakenly get two left socks?

We don’t make asymmetrical socks. That letter represents the size, in this case size large. All of our socks are knit with a size letter or letters inside the cuff.

My packaging looks different, why is that?

We are rolling out new packaging. There is a chance what you receive might either be mixed or something you’ve never seen. The socks are no different.

For what it’s worth, on the new packaging we increased the size of the size chart (pun?), provided a height chart, and have reorganized how we describe weight and cushion to what we believe is an easier-to-understand system. That was based on customer feedback from phone calls, emails, social DMs, actual mail, and some face-to-face meetings.

Didn’t find the answer to your question?

You can visit our Help Center  and contact us at any time.