1.Can I return or exchange my order?
In the unlikely event that you’re not thrilled with your purchase from ogoes.com, please start your return or exchange. We offer free return shipping on returns and exchanges for 90 days from your date of purchase.
2.How does your order exchange and return process work?
After clicking the return or exchange link, you will be taken to the Return & Exchange Portal, where you can enter the order number and email address you wish to be associated with your return request.
You can then click the item(s) you wish to return as well as choose the new socks you wish to receive in exchange. Once the original socks are shipped back to our return center, you’ll receive confirmation via email that your exchange order has been processed.
Prefer a refund? No worries! Choose the refund option and we’ll process it back to your original payment once the order has been received and processed here in Vermont.
Once your return has been submitted, you will receive a reference RMA number and should you have any additional question, our customer service team will be happy to help!
3.I want to return my socks. What should I ship them in?
You can use the same bag or box your socks arrived in to ship them back. If you originally opened our black shipping bag along the perforated line, you will see a secondary seal that you can peal off to re-close the bag. Then just update the shipping information and you’re all set.
4.If I used a discount code on my purchase, can I use the same discount on an exchange?
Yes, contact us at service@ogoes.com if you need assistance.
5.I didn’t receive an email confirmation of my online order. What do I do?
First, check your spam folder. If it’s still not there, contact us at any time.
6.When will my socks ship?
Orders begin processing immediately and ship out within 2–3 business days. Business days are Monday through Friday (excluding holidays). When your order ships from our facility, you will receive an email with a tracking number.
7.Do you offer expedited shipping options?
Yes, we offer UPS two day and next day service. It is important to note that orders must be placed by 2 PM EST in order to ship same day and that neither service offers Saturday delivery. If an order is placed before 2 PM on a Friday and next day air service is selected, that order will be delivered on Monday.
8.I just bought a new pair of Ogoes and both have an “L” inside the cuff. Did I mistakenly get two left socks?
We don’t make asymmetrical socks. That letter represents the size, in this case size large. All of our socks are knit with a size letter or letters inside the cuff.
9.My packaging looks different, why is that?
We are rolling out new packaging. There is a chance what you receive might either be mixed or something you’ve never seen. The socks are no different.
For what it’s worth, on the new packaging we increased the size of the size chart (pun?), provided a height chart, and have reorganized how we describe weight and cushion to what we believe is an easier-to-understand system. That was based on customer feedback from phone calls, emails, social DMs, actual mail, and some face-to-face meetings.