We want to give you and your purchase a chance to get to know each other before committing to a lifetime together. When you buy from the source in Ogoes Shop, we offer free return shipping on all returns and exchanges for 90 days.
If you purchased your products on ogoes.com within the last 90 days, you can start a return or exchange.
Have another issue with your order or have other questions about the Ogoes return policy?
Email us at: service@ogoes.com
Customer Service hours: Monday–Friday, 9am–5pm EST
FAQ: Returns & Exchanges
Can I return or exchange my order?
In the unlikely event that you’re not thrilled with your purchase from ogoes.com, please start your return or exchange. We offer free return shipping on returns and exchanges for 90 days from your date of purchase.
How does your order exchange and return process work?
After clicking the return or exchange link, you will be taken to the Return & Exchange Portal, where you can enter the order number and email address you wish to be associated with your return request.
You can then click the item(s) you wish to return as well as choose the new socks you wish to receive in exchange. Once the original socks are shipped back to our return center, you’ll receive confirmation via email that your exchange order has been processed.
Prefer a refund? No worries! Choose the refund option and we’ll process it back to your original payment once the order has been received and processed here in Vermont.
Once your return has been submitted, you will receive a reference RMA number and should you have any additional question, our customer service team will be happy to help!
I want to return my socks. What should I ship them in?
You can use the same bag or box your socks arrived in to ship them back. If you originally opened our black shipping bag along the perforated line, you will see a secondary seal that you can peal off to re-close the bag. Then just update the shipping information and you’re all set.
If I used a discount code on my purchase, can I use the same discount on an exchange?
Yes, contact us at service@ogoes.com if you need assistance.
Didn’t find the answer to your question?
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